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User Guide
Yarnman –Orcamate – Engineer Toolkit
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Problem report files can be uploaded to the engineer toolkit for both phones and Jabber if the upload URL is configured on the device in CUCM
These can also be configured to be pushed to SFTP
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The manual query option gives access to the following
AXL SQL Query - option to run pre-canned or manual SQL query against CUCM
RIS Query - This option allows for reset of ITL/CTL certificates on registered CUCM handsets
LDAP Query - Option to run a detail search against an LDAP server
EM Query - allows to run query to display EM enabled users and devices
AXL SQL Query
Select ‘AXL SQL Query’ tab from Manual Query page, from here select a ‘Pre-Canned' option from query drop down or enter own query in SQL query box, select CUCM server to query, then select ‘Run’ button
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RIS Query
Select RIS Query Tab, then select CUCM interface + Device Pool → Load
A list of phone devices is displayed
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From here, ITL/CTL certificates may be deleted via JTAPI (recommended) or alternatively via Phone Browser by selecting the required device/s , then selecting relevant Delete button, which will delete certificate on the selected phone device/s
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LDAP Query
From LDAP query, select LDAP interface, LDAP filter and LDAP baseDN to Run search
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EM Query
Select Devices to display EM enabled phone devices or Users to display EM enabled Users, select Interface and Device Pool from Drop Downs, then Load
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The UC status can be run for a specific interface or for a customer
It supports
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Note that the role for admin users is defined on a per interface basis
If a CUCDM8 interface is added Yarnman can extract Customers/Hardware Groups and UC systems including IP addresses and credentials
Select User Portal
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Add the required feature(s)
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