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User Guide
Yarnman –Orcamate – Engineer Toolkit
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Problem report files can be uploaded to the engineer toolkit for both phones and Jabber if the upload URL is configured on the device in CUCM
These can may also be configured to be pushed to SFTP
PRT files from CUCM devices can be pushed to Yarnman and viewed in Orcamate Engineer App under PRT. PRT upload to server from end device is supported on CUCM end devices Jabber, 78XX and 88XX phones
PRT Configuration
Under Yarnman Administration -> Services
Add Service Prattler
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Configure Prattler – defining Node or Arm, API Port to bind and optionally SFTP interface and storage path for PRT Files on SFTP server
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There is a now a configurable max size and max space for PRT - when an upload request starts the prattler service checks how much space is being used for PRT in couch tasks if there is not 2 x max file size it will delete the 2 oldest tasks - it does not delete old files on SFTP – this must be done with logrotate
In additional customer codes can be added for customer separation
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CUCM Endpoint configuration
Open CUCM Admin page - > Device -> Phone
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Select phone endpoint (note above on supported endpoints)
For CSF (Jabber)
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Select End Device to be configured End Device CSF… for Jabber or SEPXXX… for Phone endpoint
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On CSF
Scroll Down to Desktop Client Settings – under Problem Report Server URL – define URL to Yarnman server
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On 78XX or 88XX series phone device – Problem Report Server URL is defined under Product Specific Configuration Layout – ‘Customer support upload URL’
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Process to Upload and Collect PRT
Phone Problem Report initiate process found here
Jabber Problem Report initiate process found here
For Windows Client
https://help.webex.com/en-us/WBX63144/How-Do-I-Generate-a-Cisco-Jabber-for-Windows-Error-Log
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Process to Collect Log File
Open Engineer App -> PRT Files
Select Problem Log to view
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From here, ITL/CTL certificates may be deleted via JTAPI (recommended) or alternatively via Phone Browser by selecting the required device/s , then selecting relevant Delete button, which will delete certificate on the selected phone device/s
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The ITL delete script may be modified if required by selecting ITL Scripts from left hand menu
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Select the ‘eye’ adjacent to script to view/modify - note that to modify, you will need to select duplicate, then make changes + update
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LDAP Query
From LDAP query, select LDAP interface, LDAP filter and LDAP baseDN to Run search
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Note that the role for admin users is defined on a per interface basis
If a CUCDM8 interface is added Yarnman can extract Customers/Hardware Groups and UC systems including IP addresses and credentials
Select User Portal
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Add the required feature(s)
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