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If log collection option as described in previous chapters is not available/ can not be accessed, log collection may be performed manually by ssh access to Yarnman
Please send screenshot of error encountered and detailed steps to reproduce and time stamp from ssh via date command
run command via ssh to collect logs
tar -czvf yarnman-logs.tar.gz --exclude='*.tar.gz' /var/log/yarnman
Then sftp file and send to support as required

Yarnman database log collection

If requested by support this log collection may be required

run command via ssh to collect logs
tar -czvf yarnman-logs-db.tar.gz --exclude='*.tar.gz' /var/log/couchdb/couchdb.log /var/log/couchdb/couchdb.log.1

Then sftp file and send to support as required

Upgrade Yarnman - Apply a patch

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