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Click on the call handler and assign a site, then scroll down to find the dtmfid section, assign a number and save the call handler.
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| Note |
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Press reallocate |
Source issues
Wrangler_ will validate the menu actions, and prompt to resolve any menu actions that are missing a destination (eg PHTranfers to another callhandler that doesn’t have a dtmfid)
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Wrangler_ will load Schedules, wave files and create the auto attendant
Known Limitations
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As of 2.6.13
Issue/Behaviour | Workaround(s) |
|---|---|
WxC AA doesn’t automatically repeat the menu wave file, and will disconnect the call after 10seconds of dead air with no caller input. | A) Re-record the wave file to duplicate the menu a few times, WxC will play this as a single wave file. B) Set an operator extension to the same number as the WxC AA, by default after 10seconds it will forward to the operator *** This is not recommended and could cause call loops *** |
Modifying Business hour Schedules may blank/remove days. The Control Hub Gui is limited in how it displays multiday schedules, modifying via Contro-hub may end up removing multiple days. | A)Workaround is to create a new schedule with the wizard |
Holiday Schedule on a WxC only shows the first day of a multi day holiday This is a limitation within controlhub when viewing the schedule from the WxC AA | A) View view the schedule via the Location which will display the holidays correctly |
After Greeting Handling. WxC AA has no concept of this | A) its possible to set a number for the operator, and the system will transfer the call to this after 10seconds of dead air |
No Voicemail of the WxC AA. | A) The WxC AA can’t have a voicemail, WxC has a concept of Group Voicemail, and will need to be configured manually |
Voicemail error when pressing menu item. Wrangler_ will assign unknown voicemail menu items to the number of the WxC AA | A) Check the menu item to verify if the call is being sent to a valid voicemail B) Modify the menu item within wrangler_ before loading to WxC if a group voicemail is known |
There are 2 menus with the same config. WxC AA allows for configuring a different menu for Business hours vs afterhours/holidays | A) Unity Call Handlers only have a single Menu |
Why are so many schedules loaded with _B _H suffix. Unity Connection has a concept of global/systemwide schedules | A) Limitation of current schedules/ WxC AA that can only be configured on a location basis. Possible new ‘operatingmode’ feature coming , but currently limited to call queues only. |
There are only 2 Schedules Business hours and Afterhours. WxC AA plays the same Menu for Afterhours or Holidays | A) Limitation of current schedules/ WxC AA. Possible new ‘operatingmode’ feature coming , but currently limited to call queues only. |
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