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Issue/Behaviour | Workaround(s) |
|---|---|
WxC AA does not automatically replay the menu wave file. Additionally, it will disconnect the call after 10 seconds of silence if there is no input from the caller. | A) Re-record the wave file to duplicate the menu a few times, WxC will play this as a single wave file. B) Set an operator extension to the same number as the WxC AA, by default after 10seconds it will forward to the operator *** This is not recommended and could cause call loops *** |
Modifying Business hour Schedules may blank/remove days. The Control Hub GUI has limitations in displaying multi-day schedules. Modifications made through the Control Hub may inadvertently remove entire days from the schedule. | A)Workaround is to create a new schedule with the wizard, this will create a schedule for each day |
Holiday Schedule on a WxC only shows the first day of a multi day holiday. This is a limitation within controlhub when viewing the schedule from the WxC AA. | A) view the schedule via the Location in controlhub which will display the holidays correctly. |
After Greeting Handling. WxC AA has no concept of this. | A) its possible to set a number for the operator as a menu item, and the system will transfer the call to this after 10seconds of dead air. This will need to be done manually. |
No Voicemail of the WxC AA. | A) The WxC AA can’t have a voicemail, WxC has a concept of Group Voicemail, and will need to be configured manually . |
Voicemail error when pressing menu item. Wrangler_ will assign unknown voicemail menu items to the number of the WxC AA. | A) Check the menu item to verify if the call is being sent to a valid voicemail. B) Modify the menu item within wrangler_ before loading to WxC if a group voicemail is known. |
There are 2 menus with the same config. WxC AA allows for configuring a different menu for Business hours vs afterhours/holidays. | A) Unity Call Handlers only have a single Menu |
Why are so many schedules loaded with _B _H suffix. Unity Connection has a concept of global/systemwide schedules. | A) Limitation of current schedules/ WxC AA that can only be configured on a location basis. Possible new ‘operatingmode’ feature coming , but currently limited to call queues only. |
There are only 2 Schedules Business hours and Afterhours. WxC AA plays the same Menu for Afterhours or Holidays. | A) Limitation of current schedules/ WxC AA. Possible new ‘operatingmode’ feature coming , but currently limited to call queues only. |
Unity Call Routing Rules | A) Not supported at this time |
Personal call transfer rule are not migrated | A) Only System Call Handers are supported. |