User Guide
Yarnman –Orcamate – Engineer Toolkit
Contents
Setup
To set up Orcamate Engineer Toolkit, Open Yarnman Administration App, then select Services
Select ‘+Add Service’, then from Drop Down, select ‘Engineer App’
Enter Service Name (or accept prepopulated), select Node/Arm and required Authentication Policy, optionally select Associated Customer, Then select ‘Submit’
Next, select Services again, then select Proxy from screen
From Proxy Configuration screen top right corner, select ‘Service Routing’
Then again from top right corner of Proxy Routing screen select ‘Add Yarnapp’ → Engineer App, followed by Submit
Orcamate Engineer App has now been added and may be selected from Yarnman Administrator Drop Down top right corner
Administration
UC Log Collection – On Demand
Supported systems
CUCM
IMP
UCXN
Select the cluster*, time period and services
*Clusters need to be configured, this is performed under Administration App -> Clusters
Trace Levels
To check Trace Levels of CUCM services, select 'Check Trace Levels' button
UC Log Collection – Scheduled
The scheduled log collection push logs to an SFTP server*
Set the start and end time
How often the schedule is run
Cluster
Interface(s)
Services
Log duration on UC app
SFTP interface
SFTP path files are stored in <customer>/<cluster>/<interface>/<time period>
*SFTP server is added as interface under Administration App -> Interfaces
PRT upload
Problem report files can be uploaded to the engineer toolkit for both phones and Jabber if the upload URL is configured on the device in CUCM
These may also be configured to be pushed to SFTP
PRT files from CUCM devices can be pushed to Yarnman and viewed in Orcamate Engineer App under PRT. PRT upload to server from end device is supported on CUCM end devices Jabber, 78XX and 88XX phones
PRT Configuration
Under Yarnman Administration -> Services
Add Service Prattler
Configure Prattler – defining Node or Arm, API Port to bind and optionally SFTP interface and storage path for PRT Files on SFTP server
There is a now a configurable max size and max space for PRT - when an upload request starts the prattler service checks how much space is being used for PRT in couch tasks if there is not 2 x max file size it will delete the 2 oldest tasks - it does not delete old files on SFTP – this must be done with logrotate
In additional customer codes can be added for customer separation
CUCM Endpoint configuration
Open CUCM Admin page - > Device -> Phone
Select phone endpoint (note above on supported endpoints)
For CSF (Jabber)
Select End Device to be configured End Device CSF… for Jabber or SEPXXX… for Phone endpoint
On CSF
Scroll Down to Desktop Client Settings – under Problem Report Server URL – define URL to Yarnman server
On 78XX or 88XX series phone device – Problem Report Server URL is defined under Product Specific Configuration Layout – ‘Customer support upload URL’
Process to Upload and Collect PRT
Phone Problem Report initiate process found here
Jabber Problem Report initiate process found here
For Windows Client
https://help.webex.com/en-us/WBX63144/How-Do-I-Generate-a-Cisco-Jabber-for-Windows-Error-Log
Process to Collect Log File
Open Engineer App -> PRT Files
Select Problem Log to view
Manual Query
The manual query option gives access to the following
AXL SQL Query - option to run pre-canned or manual SQL query against CUCM
RIS Query - This option allows for reset of ITL/CTL certificates on registered CUCM handsets
LDAP Query - Option to run a detail search against an LDAP server
EM Query - allows to run query to display EM enabled users and devices
AXL SQL Query
Select ‘AXL SQL Query’ tab from Manual Query page, from here select a ‘Pre-Canned' option from query drop down or enter own query in SQL query box, select CUCM server to query, then select ‘Run’ button
RIS Query
Select RIS Query Tab, then select CUCM interface + Device Pool → Load
A list of phone devices is displayed
From here, ITL/CTL certificates may be deleted via JTAPI (recommended) or alternatively via Phone Browser by selecting the required device/s , then selecting relevant Delete button, which will delete certificate on the selected phone device/s
The ITL delete script may be modified if required by selecting ITL Scripts from left hand menu
Select the ‘eye’ adjacent to script to view/modify - note that to modify, you will need to select duplicate, then make changes + update
LDAP Query
From LDAP query, select LDAP interface, LDAP filter and LDAP baseDN to Run search
EM Query
Select Devices to display EM enabled phone devices or Users to display EM enabled Users, select Interface and Device Pool from Drop Downs, then Load
UC status
The UC status can be run for a specific interface or for a customer
It supports
CUCM
IMP
UCXN
EXPW
It can also check the Jabber DNS SRV records and certificates. Additional DNS servers and domains can be provided to test both public and internal records
If using customer option, from UC Status main page, select relevant customer from drop down menu, then ‘Generate Report’, all UC applications attributable to the customer will be listed and the required UC App may be selected
CUCM
To select and display CUCM status page, from UC Status main page, select CUCM Interface to report on from Drop Down, the select ‘Generate Report’ button
CUCM Status page will now be displayed - select the relevant report from top, some described below
Alerts
Trunks
Devices and Device Pools
Database
Services
Certificates
Expressway
Similarly to CUCM interface display above, specific Expressway or UCXN status page may also be displayed with Expressway sample illustrated below
Alarms
Connector Status
Fault Finder
Fault finder can be run against a customer or a CUCM cluster – if there are multiple clusters in the customer it will query each cluster
Search can be done by
Device Name
Directory Number
E164
Username
Based on the search criteria if will find devices and if provided the user
Alternate Syslog Search
These logs show device registration 
Call Logs
Expressway Call Logs
CDR
Select Download CDR/CMR from left hand menu to extract CDR files from CUCM cluster
Either select and view existing report or to extract new report, Select CUCM from drop down, select time period, then ‘Request Records’
DNA Visualizer
DNA Visualizer is used to visually display routing tree of a specific dialled number by inputting following details
Select interface
Source number
Destination number
CSS
Yarndoor
Yarndoor Authentication and Setup
Create Authentication Database
Adjust roles as required restricting to only the required applications
Create Access Policy
Login via Email (UPN) – adjust regex's to restrict to specific domains and email format
Example email validation ([a-z0-9!#$%&'/=?`{|}](?:\.[a-z0-9!#$%&'/=?`{|}])@(?:[a-z0-9](?:[a-z0-9-][a-z0-9])?\.)+[a-z0-9](?:[a-z0-9-]*[a-z0-9])?)
Base DN = domain in LDAP syntax
Username field = userPrincipalName 
Login via username – adjust regex's to block domain\user and email address formats
Example (^[A-Za-z0-9](?:[ _-][A-Za-z0-9])*$)
Base DN = domain in LDAP syntax
Username field = userPrincipalName 
Start The Engineer App and Yarndoor App and set Access Policy
You may wish to directly expose Yarndoor and not use proxy for end users to do so
Set Host to 0.0.0.0 (or IP Address of node) 
Add both engineer app and Yarndoor app to proxy service
Yarndoor Branding
Note that Yarnlab support needs to be engaged to build the branding package
Select Branding in the administration app
Install Branding File
Verify that the branding is available
Navigate to the Yarndoor service that you wish to brand and apply the branding
Admin Access Setup
Navigate to the Engineer App (ensure it was added to proxy)
Add a feature
Select Administration Access Tracking
Add the required interface and set default allowed time. Note each CUCM/EXPW/UCXN will require to be added as an interface
Note that the role for admin users is defined on a per interface basis
If a CUCDM8 interface is added Yarnman can extract Customers/Hardware Groups and UC systems including IP addresses and credentials
Select User Portal
Add the required feature(s)
Using Admin Access
Select Yarndoor (admin access) or browse directly
Select the required customer and interface then press get access
One time credentials are created
Open interface opens new tab to target system
Release access removes account
Once account is removed audit logs are available for download
