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\uD83E\uDD14 Problem

Error received during UCMC migration regarding adding of Softkey Template

"message": "Cyclic dependency, node was:\"{\\\"obj\\\":\\\"CUCM-SOFTKEY-TEMPLATE_EE86E3F3-E687-473E-B945-6EB1B99232FA_D730C44B8BC05864A437E777B5CCE908\\\",\\\"type\\\":\\\"add-request\\\",\\\"id\\\":\\\"axl-add-request\\\"}\""

\uD83C\uDF31 Solution

The base/system default Soft Key Template name/s have changed between version of CUCM

  1. The workaround is to in Wrangler UCMC open Object Browser for the Soft Key template in question by selecting from menu Objects → Browse, then from All Object Types drop down, select CUCM-SOFTKEY-TEMPLATE

    Select the Soft Key Template in question to display detail, in the override value column drop down adjacent to Base Softkey Template, select a Base Soft Key Template that exist in Target, then Save Changes

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