Wrangler UCMC Cyclic Dependency error CUCM Softkey Template

Owned by Mats Age, created
Last updated: Oct 27, 2021
1 min read

 Problem

Error received during UCMC migration regarding adding of Softkey Template

"message": "Cyclic dependency, node was:\"{\\\"obj\\\":\\\"CUCM-SOFTKEY-TEMPLATE_EE86E3F3-E687-473E-B945-6EB1B99232FA_D730C44B8BC05864A437E777B5CCE908\\\",\\\"type\\\":\\\"add-request\\\",\\\"id\\\":\\\"axl-add-request\\\"}\""

 Solution

The base/system default Soft Key Template name/s have changed between version of CUCM

  1. The workaround is to change the Soft Key Base template to one that exist in target.
    Open Object Browser from Wrangler UCMC menu for the Soft Key template in question by selecting from menu Objects → Browse. Then from All Object Types drop down, select CUCM-SOFTKEY-TEMPLATE

    Select the Soft Key Template in question to display detail. In the override value column drop down adjacent to Base Softkey Template, select a Base Soft Key Template that exist in Target, then Save Changes

 

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