Wrangler UCMC Cyclic Dependency error CUCM Softkey Template

 Problem

Error received during UCMC migration regarding adding of Softkey Template

"message": "Cyclic dependency, node was:\"{\\\"obj\\\":\\\"CUCM-SOFTKEY-TEMPLATE_EE86E3F3-E687-473E-B945-6EB1B99232FA_D730C44B8BC05864A437E777B5CCE908\\\",\\\"type\\\":\\\"add-request\\\",\\\"id\\\":\\\"axl-add-request\\\"}\""

Open

 Solution

The base/system default Soft Key Template name/s have changed between version of CUCM

1. The workaround is to change the Soft Key Base template to one that exist in target.
   Open Object Browser from Wrangler UCMC menu for the Soft Key template in question by selecting from menu Objects → Browse. Then from All Object Types drop down, select CUCM-SOFTKEY-TEMPLATE
   
   

   Open

   

   Select the Soft Key Template in question to display detail. In the override value column drop down adjacent to Base Softkey Template, select a Base Soft Key Template that exist in Target, then Save Changes